NaturalASR
NSC NaturalASR - A High-Accuracy Speech Recognition Engine for NSC’s speech recognition software offering targeted at Telephony Speech-Driven Services.
NSC's telephony speech recognition engine, part of NSC’s speech recognition software offering, designed for speech enabling services in the Call Center, Telco, and Enterprise markets. Its main focus is IVR (Interactive Voice Response) applications. NaturalASR speech enables services such as: Call center automation, information access, automated attendant, value-added services, call routing, and voice controlled voicemail.
NSC NaturalASR has the following main features:
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High Accuracy -
Leverages advanced algorithms that enable speech recognition with high accuracy.
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Natural Language Understanding -
Supports Natural Language Understanding (NLU) allowing users to speak naturally and not be forced into fixed speech templates. Additionally, supports recognition of complex grammars allowing thousands of possible utterances.
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Barge-In Support -
Many speech-driven services must be able to handle interruption of the prompt by the caller (“barge-in”). Since the speech recognition engine is active while prompts are played, the result is an echo added to the speech to be recognized. NSC has implemented echo cancellation to cancel this echo during barge-in resulting in just speech that needs to be recognized.
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Dynamic Grammar Support -
For each recognition request, a different grammar can be used.
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